Please be advised that this site is not affiliated with the Service Canada office.
It was created to provide general passport information only.
If you have none urgent question regarding your Canadian passport application, you may contact Passport Canada office through their web form.
Click here: General inquiries for the passport program (you will be directed to Passport Canada’s website)
Call Passport Canada office from Canada and the USA
Toll free: 1-800-567-6868 / TTY services: 1-866-255-7655
Local number: 819-997-8338 (Monday to Friday from 7:30 a.m. to 8 p.m. ET)
Instruction to easily speak to a Passport Canada call centre agent.
1) Press 1 for English or 2 for French
2) If there is an automated message, wait until the message ends
3) Press 1 if you are calling in Canada then press “2” right away to speak to a service line agent.
4) You will be place in a priority call waiting list speak to Passport Canada agent.
The best time to contact Passport call centre is usually in the morning, by the end of the week. Avoid calling on Monday as it is the busiest call period.
To contact Passport Canada by mail
Passport Program
Gatineau, QC K1A 0G3
Canada
Contact by courier
Passport Program
22 de Varennes Street
Gatineau, QC J8T 8R1
Canada
Track the shipment status of items you sent to the Passport Program by registered mail or courier: CanadaPost FedEx Purolator UPS DHL
hahaha – not true. I have been trying every day since May 26th to talk to someone. It is August 2nd. Our passport applications were done in person on April 21st and still have not arrived.
Hi Tanya,
Another way is to reach out to Service Canada office through their eform service to request a call back service. While on the phone with the agent, you can request to have your passport application file transferred to your closest passport office to get it processe asap, with extra cost. Or else, the current waiting time has gone up to around 16 weeks processing time.
Ellen
ServiceCanadaPassport.ca Team
I would like to be able to make an address change on line. This doesn’t seem possible. Pls. assist.
Hello Summer,
There is no need to change home address with passport program.
John T.
ServiceCanadaPassport.ca Team
What about when you’re waiting for a new one to be delivered to you?
hi im still waiting for my passeport. my picture was 3 months old when i sent my request by mail. i sent it in june. now im affraid they ask me for another picture and a new resqest cause my pictures will soon be too old.
Hi Simon,
As far as we know, your concern is not an issue, the passport photo date requirement only applies before submission. You will have to contact passport office diretly to find out the status of your application. Right now, a submission at local Service Canada centre will take up to 17 weeks processing time.
Aaron
ServiceCanadaPassport.ca
It’s difficult to contact the service when I have an urgent issue. My original passport is not returned along with the rejecting letter of my passport renewal application. I called the service all day to find out where is my old passport but it’s always transferred to voicemails. it’s desperate.
Hello Frances,
As far as we know, the old passport(s) and any supporting docs will be returned in a separate mail.
Ref: https://twitter.com/passportcan/status/1547241989153996805?lang=en
John T.
ServiceCanadaPassport.ca Team
What if we never received back our daughter’s Canadian Birth Certificate or our marriage license when applying for the passport. We DID get the passport, just not our original important documents! When I called, the person I spoke to said that she would be looking into it. She didn’t have any record of that, but was going to investigate. That was in Feb. 2023. It’s now June 2023!
Hello Kim,
Unfortunately, the only way to solve this issue is to continue to follow up through phone call.
Melyssa
ServiceCanadaPassport.ca Team