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Please be advised that this site is not affiliated with the Service Canada office.
It was created to provide general passport information only.

If you have none urgent question regarding your Canadian passport application, you may contact Passport Canada office through their web form. 

Click here: General inquiries for the passport program (you will be directed to Passport Canada’s website)

Call Passport Canada office from Canada and the USA

Toll free: 1-800-567-6868  /  TTY services: 1-866-255-7655

Local number: 819-997-8338 (Monday to Friday from 7:30 a.m. to 8 p.m. ET)

Instruction to easily speak to a Passport Canada call centre agent.

1) Press 1 for English or 2 for French
2) If there is an automated message, wait until the message ends
3) Press 1 if you are calling in Canada then press “2” right away to speak to a service line agent.
4) You will be place in a priority call waiting list speak to Passport Canada agent.

The best time to contact Passport call centre is usually in the morning, by the end of the week. Avoid calling on Monday as it is the busiest call period.

To contact Passport Canada by mail

Passport Program
Gatineau, QC K1A 0G3

Contact by courier

Passport Program
22 de Varennes Street
Gatineau, QC J8T 8R1

Track the shipment status of items you sent to the Passport Program by registered mail or courier:  CanadaPost    FedEx    Purolator   UPS   DHL