This site is not an official Government of Canada website. It is not affiliated with the Service Canada Passport office. For official information, visit Canada.ca/passport
4 quick steps to speak to Passport Canada agent
If you have none urgent question regarding your Canadian passport application, you may contact the Passport Canada office through their web form.
Click here: General inquiries for the passport program (you will be directed to Passport Canada’s website)
Call the Passport Canada office from Canada and the USA
Toll free: 1-800-567-6868 / TTY services: 1-866-255-7655
Local number: 819-997-8338 (Monday to Friday from 7:30 a.m. to 8 p.m. ET)
Instruction to easily speak to a Passport Canada call centre agent.
1) Press 1 for English or 2 for French
2) If there is an automated message, wait until the message ends
3) Press 1 if you are calling in Canada then press “2” right away to speak to a service line agent.
4) You will be placed on a priority call waiting list to speak to the Passport Canada agent.
The best time to contact Passport call centre is usually in the morning, by the end of the week. Avoid calling on Monday as it is the busiest call period.
To contact Passport Canada by mail
Passport Program
Gatineau, QC K1A 0G3
Canada
Contact by courier
Passport Program
22 de Varennes Street
Gatineau, QC J8T 8R1
Canada
Track the shipment status of items you sent to the Passport Program by registered mail or courier: CanadaPost FedEx Purolator UPS DHL
You can now check the walk-in wait times at Passport Canada offices only
More Read: 4 quick steps to speak to Passport Canada agent
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Tanya
August 2, 2022 1:11 pmhahaha – not true. I have been trying every day since May 26th to talk to someone. It is August 2nd. Our passport applications were done in person on April 21st and still have not arrived.
Passport Expert
August 3, 2022 5:44 pmHi Tanya,
Another way is to reach out to Service Canada office through their eform service to request a call back service. While on the phone with the agent, you can request to have your passport application file transferred to your closest passport office to get it processe asap, with extra cost. Or else, the current waiting time has gone up to around 16 weeks processing time.
Ellen
ServiceCanadaPassport.ca Team
Summer Guiboche Deneka
August 30, 2022 10:46 amI would like to be able to make an address change on line. This doesn’t seem possible. Pls. assist.
Passport Expert
August 30, 2022 10:48 amHello Summer,
There is no need to change home address with passport program.
John T.
ServiceCanadaPassport.ca Team
Summer Guiboche Deneka
August 30, 2022 12:21 pmWhat about when you’re waiting for a new one to be delivered to you?
Simon Monette
September 13, 2022 8:58 pmhi im still waiting for my passeport. my picture was 3 months old when i sent my request by mail. i sent it in june. now im affraid they ask me for another picture and a new resqest cause my pictures will soon be too old.
Passport Expert
September 16, 2022 11:14 amHi Simon,
As far as we know, your concern is not an issue, the passport photo date requirement only applies before submission. You will have to contact passport office diretly to find out the status of your application. Right now, a submission at local Service Canada centre will take up to 17 weeks processing time.
Aaron
ServiceCanadaPassport.ca
Frances
November 11, 2022 1:30 pmIt’s difficult to contact the service when I have an urgent issue. My original passport is not returned along with the rejecting letter of my passport renewal application. I called the service all day to find out where is my old passport but it’s always transferred to voicemails. it’s desperate.
Passport Expert
November 16, 2022 1:34 pmHello Frances,
As far as we know, the old passport(s) and any supporting docs will be returned in a separate mail.
Ref: https://twitter.com/passportcan/status/1547241989153996805?lang=en
John T.
ServiceCanadaPassport.ca Team
Kim
June 7, 2023 2:26 pmWhat if we never received back our daughter’s Canadian Birth Certificate or our marriage license when applying for the passport. We DID get the passport, just not our original important documents! When I called, the person I spoke to said that she would be looking into it. She didn’t have any record of that, but was going to investigate. That was in Feb. 2023. It’s now June 2023!
Passport Expert
June 8, 2023 6:15 pmHello Kim,
Unfortunately, the only way to solve this issue is to continue to follow up through phone call.
Melyssa
ServiceCanadaPassport.ca Team